Privacy Policy Fly99Slot

1 Information We Collect

Fly99Slot collects various types of information from members to ensure that the services provided are safe, quality-assured, and compliant with legal requirements. The information we collect includes:

• Registration Information – full name, date of birth, email address, phone number and encrypted password.
• Identity Information (KYC) – copies of identity documents (MyKad), passport or proof-of-address documents such as utility bills.
• Financial Information – bank account details, deposit and withdrawal records, and in-platform transaction history.
• Usage Data – gaming activity, session duration, game selections and wagering history.
• Technical Data – IP address, browser type, device type, operating system and cookie data.
• Communication – records of conversations with the customer support team via live chat or email.

We only collect information that is strictly necessary for the stated purposes. No excess information is collected without a valid reason.

2 How We Use Your Information

All information collected by fly99slot is used for clear and lawful purposes. We do not use your data for unrelated purposes without your prior consent. The primary purposes of data use are:

3 Sharing Information with Third Parties

Fly99Slot does not share members' personal information with third parties except in the following limited and controlled situations:

• Payment Service Providers – financial information that must be shared with approved payment processors to facilitate deposit and withdrawal transactions.
• Game Providers – gaming activity data required by game software providers to ensure continuity and fairness of play.
• Regulatory Authority – information required by licensing authorities for AML compliance and other legal obligations.
• Identity Verification Providers – KYC information that must be verified by trusted third-party identity verification services.

All third parties we work with are required to comply with data protection standards equivalent to our own. Any data sharing is conducted through fully secure and encrypted channels.

4 Use of Cookies and Tracking Technologies

The fly99slot platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and ensure login session security. The types of cookies we use include:

• Essential Cookies – required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies – collects anonymous information about how users interact with the platform to help us improve our services.
• Functional Cookies – stores user preferences such as language, display settings and favourite game selections.
• Analytical Cookies – helps us understand which pages are most popular and how members navigate the platform for continuous improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. By continuing to use Fly99Slot, you agree to the use of cookies as described here.

5 Data Retention Period

Fly99Slot retains members' personal information only for as long as it is needed for the purposes stated in this policy, or as required by applicable law. The retention period guidelines are as follows:

• Active account information is retained for the duration of the active account period plus a minimum of 5 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years as required under anti-money laundering laws.
• Customer support communication logs are retained for 3 years for reference and dispute resolution.
• Technical data and access logs are retained for 12 months for security and fraud detection purposes.
• Marketing data (where you have given consent) is retained until you withdraw that consent.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally.

6 Personal Information Security

Fly99Slot takes comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key protective measures include:

• Data encryption in transit using 256-bit TLS/SSL protocols for all communications between your device and our servers.
• Encryption at rest for all databases containing sensitive information.
• Role-based access control (RBAC) ensures that only authorised personnel can access specific data.
• 24/7 security monitoring with advanced intrusion detection systems (IDS).
• Penetration testing conducted periodically by independent security experts.
• Mandatory cybersecurity training program for all staff who handle member data.

In the event of any data breach affecting your rights and freedoms, fly99slot is committed to notifying you within the timeframe required by applicable law.

7 Your Rights as a Data Subject

As a fly99slot member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

8 Children's Privacy

Fly99Slot is a platform exclusively for users aged 18 years and above only. We do not intentionally collect any personal information from individuals under the age of 18. If we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that information and close the account in question.

Parents or guardians who believe their child may have registered on this platform are requested to contact our support team immediately via the FAQ.

9 Changes to This Privacy Policy

Fly99Slot reserves the right to modify this privacy policy from time to time to reflect changes in our practices, technological requirements, or legal obligations. Any significant changes will be communicated to members via a notice on our website or registered email at least 14 days before the changes take effect.

We encourage you to review this page periodically. Your continued use of the Fly99Slot platform after the effective date of any changes constitutes your acceptance of the latest version of this privacy policy.

10 How to Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live support: Visit the FAQ us to reach our 24/7 support team.

We will endeavour to respond to all privacy-related enquiries within 30 days working days from the date your request is received. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.